Human resources specialists include: Preparing or updating employment records related to hiring, transferring, promoting, and terminating. Explaining human resources policies, procedures, laws, and standards to new and existing employees. Ensuring new hire paperwork is completed and processed. They oversee the recruiting, interviewing, and hiring of new staff, consult with top executives on strategic planning; and serve as a link between an organizations’s management and its employee. ADL (Call Center) ensures effective utilization and maximum development of human resources & satisfies the needs of individuals.